Unless otherwise agreed in writing the company (Bath & West Windows & Doors) shall execute the works on the following terms and conditions which are incorporated into the contract and written quotation between the company and the customer. On acceptance of company’s quote, the customer shall be bound by these terms and conditions.
For stock “off the shelf” items the company operates within the consumers right to cancel and offers the customer a 14 day ‘right to cancel’ or ‘cooling off period’. For bespoke “made to measure” items customers shall not be entitled to cancel without penalty. In these circumstances the customer agrees to pay any reasonable expenses incurred including but not limited to material and production costs, processing and evaluation time. Amount determined payable immediately on presentation of invoice.
The company shall complete the works in accordance with the quotation with due diligence and in a good workmanlike manner using materials and workmanship of the quality standards therein specified.
The company shall use its best endeavours to complete the works within any period of time specifically agreed in writing between the company and the customer, delays or circumstances shall be notified to the customer within a reasonable timescale.
Wherever possible a quotation will be given for any additional works or variations to the contract, but otherwise will be charged at a fair price based on the variations.
The company will not be liable to the customer for any unforeseen site conditions not apparent at time of survey and without opening up the existing structures or ground works.
If on installation the building is found to have any structural defects. Infestations, or other serious defects, the company shall inform the customer accordingly and agree to postpone the works until the problem has been rectified by the customer, at the customers expense.
In the event of any such postponement the company shall be entitled to be paid for all materials on site.
All materials and equipment on site which form part of the contract works shall remain the property and be in exclusive possession of the company until such time as the contract sum has been paid in full.
The company reserves the right to remain in full ownership of all products that are to be installed, until at least 70% of funds have been received.
The company shall be entitled to payment as follows and as detailed in this quotation. a) Stage payments where an installation has an expected duration time of 3 weeks or more, amounts agreeable by both company and customer. b) Balance in full on completion.
The company shall be entitled to charge interest on all monies outstanding at the rate of 3% above the current bank of England base rate prevailing at the time the monies are due.
In the event of any dispute arising during the course of or subsequent to completion of the contract the customer will not be entitled to withhold payment in excess of an amount representing a reasonable valuation of the works which are the subject of the dispute.
The quotations includes for essentials making good after fitting/installation but does not include for redecoration and ancillary works such as refitting curtain rails, alarms, telephone points etc.
In addition to its statutory obligations the company guarantees the works against faulty materials and workmanship as follows; a) PVCU extrusions and vacuum formed panels are guaranteed not to discolour or degenerate structurally for a period of ten years after installation. b) Sealed double glazed units are guaranteed not to form condensation within the cavity for a period of five years after installation. c) All mechanical parts such as locks, hinges, handles, etc that are subject to wear and tear are guaranteed against malfunction under normal use for a period of one year after installation.
This guarantee is conditional on the works being adequately and properly maintained and does not cover any physical damage caused by misuse, impact, abrasion, or cleaning with a non-proprietary chemical.
Notice of any claim under this guarantee must be brought to the attention of the company within fourteen days of the alleged defect becoming apparent.
This guarantee is freely transferable to subsequent owners of the property.
All guarantees are given in good faith, however, if it deemed after a visit from a company director that our product has been misused, tampered or damaged in any way, the company shall render the guarantee null and void, leaving any remedial works to be carried out at a pre-arranged fee, which is payable prior to any works commencing.
The company reserves the right to refuse, void, fail to honour a guarantee if evidence is provided that amendments have been/attempted to be made by a non-professional installer or non-representative of Bath & West Windows & Doors