Privacy Policy

Bath & West Windows & Doors is a privately owned company who install windows, doors, roofline products and window accessories. Minor building works are completed in correlation with your installation (if necessary).

Address:
Bath & West Windows & Doors
Waterloo Road
Radstock
BA3 3ER

Tel: 01761 568407
Email: sales@bathandwestwindows.co.uk
Website: www.bathandwestwindows.co.uk

Bath and West Windows retain your personal data in accordance with retention periods set out by HMRC legislation. Any correspondence we receive is stored for future reference should you contact us for further works so we may refer to what was discussed to enhance our customer service.

We do not allow visitor comments on this website.

We do not have an image up-loader on our website as we do not require this feature to quote for our service.

We use a contact form plugin to simplify the contact process: Contact Form 7.

The information you submit in our contact forms are freely given. We keep contact form submissions for a certain period for customer service purposes, but we do not use the information you submit for marketing purposes. The information you submit is stored in our website enquiry archive within our email system. We require your contact details in order to respond to your enquiry.

We use cookies for a number of different purposes. Some cookies are necessary for technical reasons, the website cannot function properly without them; some enable a personalised experience for visitors; and some allow the display of advertising from selected third party networks. This website uses marketing cookies to send data to Google Analytics about the visitor’s device, behaviour and tracks the visitor across devices and marketing channels to engage better with the individual user. Statistical cookies are used to help us understand how our visitors interact with our website, this information is collected and reported anonymously. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action such as clicking a “like” or “follow” button.

We do not use embedded content from other websites on our website.

Google Analytics is used with our website for the collection of aggregated data; it mainly uses first-party cookies to report on user interactions on the website. The Data Retention associated with cookies, user identifiers or advertising identifiers are set to expire at 26 months, where user-level and event-level data stored by Google Analytics is automatically deleted from Analytics’ servers.

We use a plugin called All in one SEO Pack by Semper Plugins to help optimise this website.

WordPress does not share any personal data with anyone.

Bath and West Windows use a third-party service provider to manage hosting and website maintenance. Dekode Digital has access to update incorrect information and correct any technical issues. The individual treats your information as strictly confidential and does not use or store your data for any intended purpose.

Analytics records are set to expire at 26 months to enable us to see data regarding visits to our website and compare it to the previous year.

We collect and retain contact form entries and the information you provide us to create a client record. This information is held on password protected PCs and only employees of Bath and West Windows have access to this information.

All paper documents are stored in locked filing cabinets.

If you have made an enquiry over this website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

The Bath and West Windows website is secured with an SSL certificate to encrypt your connection to our site.

Information submitted through the website is encrypted and managed through Bluehost and Google.

You can complain in the first instance to us at office@bathandwestwindows.co.uk and we will do our best to resolve the matter. If this fails, you can complain to the Information Commissioner at www.ico.org.uk/concerns or by calling 0303 123 1113.

Personal data about you is held on our computer system or pass-code protected mobile phones. The information is not accessible to the public and only authorised members of staff have access to it. Staff are trained in their legal responsibilities under the Data Protection Act and practical procedures for maintaining confidentiality.

When using this website, content is protected and monitored by Wordfence Security.

We take precautions to keep our premises and computers physically secure. Our computer system is secured with passwords, anti-virus software and a firewall.

Google Analytics is used to receive anonymous data regarding your use of this website in order for us to provide a better user experience for our visitors.